Refund policy

Due to the high cost of international shipping and customs processing, we do not accept returns or exchanges on orders shipped outside of New Zealand.

Please ensure that:

• Your shipping address is correct before placing your order.
• You have selected the correct items before completing your purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photographs of the issue. We will work with you to resolve the problem.

Please note:

• Shipping charges are non-refundable.
• Any customs duties, taxes, or import fees charged by your country are the responsibility of the customer and are non-refundable.